Returns & Exchanges

At The Red Balloon Toy Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the merchandise is in its original, unworn condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.